Local and European Shipping Options
We offer shipping within Germany and to European destinations to ensure timely and reliable delivery. Our shipping partners include DHL, Hermes, and Deutsche Post.
Supported Shipping Zones
We ship to all regions within Germany and most European countries. Please check our website for a complete list of supported countries.
Shipping Costs
- Shipping prices will be calculated dynamically based on distance and weight using third-party services. Free shipping is available only in the NRW, Germany region.
Policy Around Returns, Exchanges, Damages, and Lost Packages
- Returns: Items can be returned within 14 days of delivery for a full refund.
- Exchanges: We offer exchanges for items of equal or lesser value within 14 days of delivery.
- Damages: If your item arrives damaged, please contact us within 7 days for a replacement or refund.
- Lost Packages: If your package is lost, please contact us as soon as possible. We will work with the carrier to resolve the issue and send a replacement if necessary.
Order Cancellation:
We reserve the right to cancel orders within 48 hours of placement.
Order Processing and Delivery Times
- Processing Time: Orders are typically processed within 1 business day.
- Delivery Time (Germany): 2-5 business days.
- Delivery Time (Europe): 5-10 business days.
Payment Options
We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Klarna (Pay Later)
- Bank Transfer (Vorkasse)
- Sofortüberweisung
Payment Requirements and Instructions
- Credit/Debit Cards: Enter your card details at checkout.
- PayPal: Log in to your PayPal account to complete the purchase.
- Klarna: Choose Klarna at checkout to pay later.
- Bank Transfer: Select bank transfer at checkout and follow the instructions provided.
- Sofortüberweisung: Select Sofortüberweisung at checkout and follow the instructions.
Contact Information
If you have any questions or need assistance, please contact our customer service team:
- Email: info@village-groceries.de
- Phone: +49 15510446435
We are here to help and ensure you have a pleasant shopping experience with us.
