If you cancel this contract, we will refund all payments received from you, including delivery costs (except for any additional costs incurred if you chose a delivery method other than our most economical standard delivery). The refund will be processed immediately, and no later than 14 days from the date we receive your cancellation notice. Unless otherwise agreed, we will use the same payment method you used for the original transaction, and no fees will be charged for the refund.
We may withhold the refund until we have received the returned products or until you provide proof that you have returned the products, whichever comes first.
You must return the products to us at Village Grocery Traders UG (haftungsbeschränkt), Am Mellinghofer Str 368C, 45475 Mülheim an der Ruhr, without delay, and no later than 14 days from the date you notify us of the cancellation. The deadline is met if you send the products before the 14-day period expires.
You are responsible for the direct costs of returning the goods, estimated at a maximum of EUR 9.99.
You will only be liable for any diminished value of the products if the reduction in value is due to handling that was not necessary to examine the nature, characteristics, and functionality of the products.
We are committed to providing excellent customer service and ensuring your satisfaction with our products.
