Overview

Local and European Shipping Options

We offer shipping within Germany and to European destinations to ensure timely and reliable delivery. Our shipping partners include DPD, DHL, Hermes, and Deutsche Post.

Supported Shipping Zones

We ship to all regions within Germany and most European countries. Please check our website for a complete list of supported countries.

Shipping Costs

  • Shipping prices will be calculated dynamically based on distance and weight using third-party services. Free shipping is available only in the NRW, Germany region.

Policy Around Returns, Exchanges, Damages, and Lost Packages

  • Returns: Items can be returned within 14 days of delivery for a full refund.
  • Exchanges: We offer exchanges for items of equal or lesser value within 14 days of delivery.
  • Damages: If your item arrives damaged, please contact us within 7 days for a replacement or refund.
  • Lost Packages: If your package is lost, please contact us as soon as possible. We will work with the carrier to resolve the issue and send a replacement if necessary.

If a package is returned to our store due to an incorrect address, incorrect name on the doorbell, or the recipient being unknown, a re-shipping fee may apply (per box). In such cases, the original shipping charges incurred for the parcels will not be refunded.

If an order that has already been shipped is returned because the customer no longer wants it and requests cancellation, the original shipping cost will be deducted from the refund amount. Additionally, the cost of any products damaged during the return process will not be refunded.

Order Cancellation:

We reserve the right to cancel orders within 48 hours of placement.

Order Processing and Delivery Times

  • Processing Time: Orders are typically processed within 1 business day.
  • Delivery Time (Germany): 2-7 business days.
  • Delivery Time (Europe): 5-10 business days.

Payment Options

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Klarna (Pay Later)
  • Bank Transfer (Vorkasse)
  • Sofortüberweisung

Payment Requirements and Instructions

  • Credit/Debit Cards: Enter your card details at checkout.
  • PayPal: Log in to your PayPal account to complete the purchase.
  • Klarna: Choose Klarna at checkout to pay later.
  • Bank Transfer: Select bank transfer at checkout and follow the instructions provided.
  • Sofortüberweisung: Select Sofortüberweisung at checkout and follow the instructions.

Contact Information

If you have any questions or need assistance, please contact our customer service team:

  • Email: info@village-groceries.de
  • Phone: +49 15510446435

We are here to help and ensure you have a pleasant shopping experience with us.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.